The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

integrate the use of predetermined health, safety and security procedures and safe work practices with day-to-day work functions

participate in consultation activities

integrate, into daily work activities, knowledge of the basic aspects of OHS or WHS legislation and the ramifications of disregarding this.

Context of and specific resources for assessment

Assessment must ensure use of:

a real or simulated tourism, hospitality or event industry environment where safe working practices must be maintained

current plain English regulatory documents distributed by the local work health and safety government regulator

codes of practice and standards issued by government regulators or industry groups

work health and safety information and business management manuals issued by industry associations or commercial publishers

current commercial policies, procedures and template documents used for the management of work health and safety practices.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the individual:

explaining workplace safety or emergency procedures to a colleague or customer

using safe work practices during an integrated assessment of operative functions, such as cleaning and tidying bars, guiding tours, setting up events, selling products in an office

use of simulated activities to assess participation in:

emergency evacuations

consultation meetings

hazard identification

use of problem-solving exercises to assess the individual’s ability to respond to hazards

written or oral questioning to assess knowledge of:

OHS or WHS law and the employee responsibilities for workplace safety and security

personal protective equipment and clothing appropriate for particular jobs and situations

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

SITHACS103 Prepare rooms for guests

SITHASC201 Cook simple Asian dishes

SITHCCC201 Cook simple dishes

SITHCCC202 Prepare and present food

SITTGDE401 Coordinate and operate tours

SITTTOP301 Load touring equipment

SITTTOP402 Set up and operate a camp site

SITTTSL305 Process reservations

SITTVAF303 Tow and site recreational vehicles

SITXINV201 Receive and store stock

SITXWHS301 Identify hazards, assess and control safety risks.

Required skills

communication skills to:

participate in consultation processes

report and explain hazards

literacy skills to:

read and interpret workplace safety signs, procedures and emergency evacuation plans

complete basic template reports about hazards and emergency incidents

problem-solving skills to:

identify and report hazards

identify security and emergency issues.

Required knowledge

basic aspects of the relevant state or territory OHS or WHS legislation. This would include:

actions that must be adhered to by businesses

employer responsibilities

employee responsibilities to participate in work health and safety practices

employee responsibility to ensure safety of self, other workers and other people in the workplace

ramifications of failure to observe OHS or WHS legislation and organisational policies and procedures

for the specific industry sector and organisation:

workplace hazards and associated health, safety and security risks

contents of health, safety and security procedures

format and use of template reports for hazards and emergency incidents

safe work practices for individual job roles.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Health and safety procedures may cover:

consultation

emergencies

handling chemicals and hazardous substances

hazard identification and reporting

incident and accident reporting

safe work practices.

Safe work practices may include:

clearing hazards from immediate work area

following the direction of:

safety signage

supervisors

managers

handling chemicals, poisons and dangerous materials safely

operating beverage dispensing systems, taking account of the dangers associated with inert gases

taking short breaks away from stressful situations involving difficult colleagues and customers

taking designated breaks and rotating tasks

using:

equipment designed to assist with or replace manual handling

ergonomically sound furniture and workstations

personal protective equipment and clothing

safe manual handling techniques for shifting heavy items

safe posture and movements, including sitting, standing and bending

working with knives and hot equipment to avoid injury.

Issues and breaches of health, safety and security procedures may involve:

being asked to participate in unsafe work practices

failing to replace unsafe damaged property or fittings

ignoring the direction of:

safety signage

supervisors

managers

lack of:

required safety signage

training in health and safety procedures

training in safe work practices

seeing others using unsafe work practices

using broken or malfunctioning equipment.

Workplace may include:

any tourism, travel, hospitality or event environment, such as:

heritage venues

holiday parks and resorts

hotels, motels

clubs

event, meeting and exhibition venues

restaurants

retail outlets

retail travel agencies

office environment for tour operators, event organisers, tour wholesalers

any location where a tour is delivered, for example:

onboard a coach or cruise vessel

a tourist precinct where walking tours are operated

in a national park.

Emergency situations may include:

accidents

bomb threats

natural events, e.g. earthquakes, floods, electrical storms

chemical leak or spill

fires

illness

irrational customers

power failure

suspicious behaviour of staff or other people in the workplace

robberies or armed hold-ups.

Security and emergency proceduresmay cover:

evacuation of staff and customers

security management of:

cash

documents

equipment

keys

people.

Participation in work health and safety management practices may involve:

participating in:

consultation

hazard identification

work health and safety induction training

safe work practice training

suggesting inclusions for work health and safety policies and procedures.

Consultation processes may involve:

a diary, whiteboard or suggestion box used by staff to report issues of concern

discussions with and reports to formal work health and safety representatives and committee members

formal meetings with agendas, minutes and action plans

informal meetings with notes

work health and safety discussions with supervisors and managers during the course of each business day

regular staff meetings that involve work health and safety discussions

special staff meetings or workshops to specifically address work health and safety issues

surveys or questionnaires that invite staff feedback on work health and safety issues.